FAQ - Frequently Asked Questions

I get an error message when I click ADD TO CART.
If you have upgraded your internet browser (like I did) you might be getting an error message when you click ADD TO CART. On the top of your screen it may say, "We have restricted this web page from running scripts or Active X controls that could access your computer." or something along those lines. You can click ALLOW so the details of your bracelet, necklace or earring order goes through. You will then be taken to a SECURE web page to put in your credit card information.

I don't want to use Paypal. Is there another way to pay for my purchases?
Yes, I can send you an invoice via email and instead of using Paypal you will send the money directly to my bank (bypassing Paypal). You may also call me to place your order or send a USPS money order through the mail.

Is your website secure?
This is a 2-fold question. My website payment processing area IS SECURE. All of your personal and financial information you enter in will be encrypted when it is sent through. You will not enter any personal information on my web pages, just details about your order, color, size, length, clasp etc... after you push ADD TO CART you will be sent to the payment processing page which IS SECURE. I have been in business or 10 years and NEVER had any problems =)

Do you offer gift certificates?
Yes AND you get to personalize them!!!

Do you offer 14k solid gold beads?
Yes, we offer 14k solid gold beads but we only use them in our name necklaces. We offer 14k gold-filled beads for bracelets. The 14k gold-filled are stronger because the gold is laid over sterling silver.

Are my on-line transactions safe/secure?
Yes, we use PayPal to process our transactions. You may also call or email us with your order.

How long will it take to get my Mother Bracelet or Mother Necklace?
If you pay by Credit Card, online, it generally takes 1 business day to create and send your personalized mother bracelet or mothers necklace. She our shipping options. If you pay by Echeck it takes longer because Echecks can take up to 6 days to clear.

Can I wear my bracelet 24 hours a day?
No. You shouldn't wear any valuable jewelry, shoes or clothing while cleaning, bathing, swimming or sleeping etc... My designer bracelets are handmade with, in many cases, handmade beads. My 2 favorite bracelets I have worn every day for 3+ years and they still look fabulous. The oldest bracelet I have restrung, so far, was 5 years old.

Shipping Options
Shipping times vary depending on the shipping method you chose at the end of the payment process. Some times Paypal/my payment processor will NOT let you change the shipping preferences during checkout. It is a glitch in their system. We apologize for any inconvenience. If you need it expedited and that option wasn't available during checkout please call or email me or use the buttons here.

How do I know what size to order?

Mothers Bracelets: If you are unsure about the bracelet size to order measure your wrist and add 3/4" to 1" for bracelets. FYI - 85% of all bracelets are 7 1/2".
Mother's Necklaces: The 18" necklaces will not hang down very far. A 36" necklace would be a necklace you would wear similar to a charm necklace or a prayer box necklace over a big sweater.

How many names can I get on one Mother's Bracelet?
You can have up to five strings per Mother's Bracelet and up to four names per string. If your childrens names are only 3-4 letters long I can get 4 names on most bracelets but you will NOT have many other pretty beads on there. Technically, you could have 20 names on a 5 string bracelet (if the names are only 3 letters each). On Mother's Necklaces you could have up to 20 names!

Can I add another name later?
Yes, you may add additional names later (space permitting). You will need to send the bracelet back to me to add additional strings or additional names to existing strings.

How do I know that I am getting a quality product?
We use "professional grade" strong, flexible & kink resistant stainless steel beading wire. The wire we use actually has 49 strands (7 bundles of 7 wires) twisted together. We also use high quality sterling silver, 14k gold-filled beads, true Swarovski crystals (R) and other semi-precious gems stones in products.

Do you offer numbers? Could I have my baby's name and birth date on the bracelet?
Yes! You would just order a 2 string bracelet for one child, or a 4 string bracelet for 2 children. You could put both name and date on one string (space permitting) but you will pay extra for every letter or number over 9 letters per string. I only carry numbers in sterling silver. I don't have numbers in my gold or pewter alphabet block letters.

Is there lead in the crystal beads? I thought lead was dangerous as the body can absorb it.
Yes, there is lead in true crystal beads. This lead is what gives the bead a lot of its sparkle. The lead is processed into the glass, making it crystal. My jewelry with Swarovski crystals in it is NOT intended for children under 13 years old.

I have an estimate you gave me last month. Is it still good? Written estimates are good for 10 days.

I have additional questions. How do I contact you?
You may call or email us with your questions or special orders! Email: info@designsbyleigha.com or Tel: 828.391.1258

Will there be sales tax added to my order?
Only if you live in North Carolina. The NC sales tax is 7.75%. That is only items shipped to North Carolina. All other states will not have sales tax applied.

Child Sized Bracelets: These bracelets are not intended for young children who put things in their mouths. I use professional grade beading wire which is 7 strands bundled together with 7 additional bundles for a total of 49 strands but sometimes they do break and a child could choke on a small bead. Please monitor all children who are wearing bracelets with beads. I do not use Swarovski crystals in bracelets for children under 13. My Swarovski crystal jewelry is NOT intended for children under 13 years old.

How do I clean my sterling silver jewelry?